Title

Framing eHealth Design on Critical Race Theory to Mitigate Barriers in Access to Healthcare

Authors

Christina B. Gunther, Sacred Heart UniversityFollow
Bronwyn Cross-Denny, Sacred Heart UniversityFollow
Melanie M. Reyes, Sacred Heart University
Danielle Provenzano, Sacred Heart University

Document Type

Book Chapter

Publication Date

2022

Abstract

The importance of telehealth applications reached a critical nature during the COVID-19 pandemic of 2020. Telehealth allowed for a continuum of care while maintaining patient satisfaction during times of complete lockdown, quarantine, or isolation. The likelihood of a full audio-video telehealth visit for Black patients or those on Medicaid, however, was reduced. In fact, the Black patient population experienced two-times the rate of incomplete visits or telephone only visits compared to non-Hispanic White patients. Rivera et al. identified several significant barriers. Platform and portal designers must consider these barriers when creating telehealth tools. Framing the design on critical race theory can work towards equity in access to telehealth services.

Comments

ISBN13: 9781799894902; eISBN13: 9781799894926

Full text ebook is available to authorized Sacred Heart University users.

DOI

10.4018/978-1-7998-9490-2.ch003

Recommended Citation

Gunther, C. B., Cross-Denny, B., Reyes, M., & Provenzano, D. (2022). Framing eHealth design on critical race theory to mitigate barriers in access to healthcare. In S. Tamim (Ed.), Instructional design exemplars in eHealth and mHealth education interventions (pp. 55-74). IGI-Global. Doi: 10.4018/978-1-7998-9490-2.ch003