Patient Service Managers' Perceived Knowledge of Relationship Management

Date of Award


Degree Type


Degree Name

Doctor of Nursing Practice (DNP)



First Chairperson

Dr. Linda Strong

Committee Member

Dr. Linda Morrow

Committee Member

Dr. Janet Parkosewich


In recent years, there has been a great deal of interest in relationship management (RM) as a competency for leaders, however there is limited research on interventions designed to enhance it. One of the most significant factors for hospitals and managers in today's demanding healthcare environment is to build collaborative relationships with nursing staff. In organizations, a leader is someone who understands the value of relationships in the workplace and is connected to their team. Nursing leaders who demonstrate RM maximize potential for success, including increased productivity because employees in these organizations share more powerful collaborative connections with their leaders. Thus, it is important to assess managers' RM skills and to develop interventions to enhance performance. The primary purpose of this study will be to determine if patient service managers' (PSMs') knowledge of RM improves after participating in an educational intervention. This study will use a one-group pre- and post-test design to explore the knowledge of RM in PSMs' before and after completing an educational intervention. The results of this study will add to the body of existing nursing research by testing an intervention designed to enhance RM knowledge in nursing leadership.


A practice dissertation presented to the faculty of the School of Nursing, College of Health Professions, Sacred Heart University, in partial fulfillment of the requirements for the degree of Doctor of Nursing Practice.