Patient Service Managers' Perceived Knowledge of Relationship Management
Date of Award
Doctor of Nursing Practice (DNP)
Dr. Linda Strong
Dr. Linda Morrow
Dr. Janet Parkosewich
In recent years, there has been a great deal of interest in relationship management (RM) as a competency for leaders, however there is limited research on interventions designed to enhance it. One of the most significant factors for hospitals and managers in today's demanding healthcare environment is to build collaborative relationships with nursing staff. In organizations, a leader is someone who understands the value of relationships in the workplace and is connected to their team. Nursing leaders who demonstrate RM maximize potential for success, including increased productivity because employees in these organizations share more powerful collaborative connections with their leaders. Thus, it is important to assess managers' RM skills and to develop interventions to enhance performance. The primary purpose of this study will be to determine if patient service managers' (PSMs') knowledge of RM improves after participating in an educational intervention. This study will use a one-group pre- and post-test design to explore the knowledge of RM in PSMs' before and after completing an educational intervention. The results of this study will add to the body of existing nursing research by testing an intervention designed to enhance RM knowledge in nursing leadership.
Silk, Lisa M., "Patient Service Managers' Perceived Knowledge of Relationship Management" (2015). Nursing Dissertations. 14.