Effective Communication in Leadership and Management Roles
Document Type
Book Chapter
Publication Date
2019
Abstract
After completion of this chapter, readers will be able to
• Review effective communication styles, skills, and stages.
• Assess one's own communication style.
• Discuss how effective communication promotes quality and safety in nursing practice.
• Discuss how communication and behaviors differ in healthy versus unhealthy organizational environments.
• Apply effective communication strategies to promote a healthy working environment within an organization.
• Apply strategies to overcome roadblocks to effective communication.
• Explain how generational and cultural influences affect communication.
• Discuss how technology impacts communication.
ISBN
9780826125248
Recommended Citation
Watson, S. (2019). Effective communication in leadership and management roles. In A. M. Beauvais (Ed.), Leadership and management competence in nursing practice: Competencies, skills, decision-making (pp. 109-133). New York: Springer Publishing Company.
Publication
Leadership and management competence in nursing practice: Competencies, skills, decision-making
Place of Publication
New York
Publisher
Springer Publishing Company
Pages
109-133
