Title

Effective Communication in Leadership and Management Roles

Document Type

Book Chapter

Publication Date

2019

Abstract

After completion of this chapter, readers will be able to

• Review effective communication styles, skills, and stages.

• Assess one's own communication style.

• Discuss how effective communication promotes quality and safety in nursing practice.

• Discuss how communication and behaviors differ in healthy versus unhealthy organizational environments.

• Apply effective communication strategies to promote a healthy working environment within an organization.

• Apply strategies to overcome roadblocks to effective communication.

• Explain how generational and cultural influences affect communication.

• Discuss how technology impacts communication.

ISBN

9780826125248

Publication

Leadership and management competence in nursing practice: Competencies, skills, decision-making

Place of Publication

New York

Publisher

Springer Publishing Company

Pages

109-133

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