Document Type
Peer-Reviewed Article
Publication Date
1996
Abstract
Changing macroenvironmental factors have caused hospital administrators to reassess their positions across all service lines and market segments. This pilot study explores relationships among the service experience, satisfaction and future patronage decisions among 368 Medicare patients, an often overlooked segmaent, who were recent users of a hospital emergency room.
DOI
10.1300/J273v06n01_03
Recommended Citation
Mack, J. L., File, K. M., Horwitz, J. E., & Prince, R. A. (1996). Factors associated with emergency room choice among Medicare patients. Journal of Ambulatory Care Marketing, 6(1), 45-58. https://doi.org/10.1300/J273v06n01_03
Included in
Business Administration, Management, and Operations Commons, Emergency Medicine Commons, Health and Medical Administration Commons
